Returns and refunds

IF YOUR PRODUCT IS UNWANTED OR YOU’VE CHANGED YOUR MIND

We are happy to offer you a refund or an exchange if the product you are returning is in a fully resalable condition i.e. unopened and unused, and the return is made within 90 days.

HOW REFUNDS ARE PAID

When returning goods to customer services or in store, refunds will be paid onto the same method of payment used on the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.

RETURN DELIVERY CHARGES

At our Shop all returns are on customer expenses. You will need to return your item via post to:

Parfome. eu
1 Ashcombe Park, NW2 7QU, London UK

For Eastern European customers (Bulgaria, Romania) you can use address: 

Speedy courier Service – office 681, Lulin 3 for Parfome.eu tel. 0876299105

Please ensure you obtain a proof of postage receipt in the event that your item is lost or damaged.